Our trained surveyor* will visit your property to make sure we get all the right information without you having to do anything yourself. We can be with you any time, any where (providing you give us 3 days notice and its within normal business hours).
We’ll make sure everything is ready for our technical team to confirm whether you have a standard installation or if any further upgrades/components are required.
*Note that this team is non-technical and will not be able to advise on cable routes and answer questions regarding your electrical infrastructure
We want you to have a smooth installation journey with us so we will let you know as soon as possible whether any upgrades or additional components are required – this ensures there are no surprise costs during the installation. We’ll also get in touch with your Distribution Network Operator (DNO) as soon as possible to gain any required approvals.
We’ll make sure that we’ve answered any questions you have on the process or the paperwork in plenty of time to not delay your installation going ahead. As soon as all approvals are in place, we will aim to get you booked in around 2 weeks’ time.
All of our installers are full-time employees and join as fully qualified electricians. We provide additional training on each home charger to make sure your experience with Plug Me In is as smooth as possible, right from arriving at your property through to your first charge. We aim to be done in 3-4 hours.
Our team make sure you’re all set up on the specific manufacturer’s app, and we give you a short demonstration of how to use it, whilst checking you’re happy and understand how to get the most out of your EV charger before we head off.